Conditions for Flight Auctions
Air2Air Corporation Policies, Procedures, Terms and Conditions for Flight Auctions
Limitations of Liability - Air2Air Corporation (Air2Air) will not be responsible for delays caused by weather, airport facilities, or air traffic delays, mechanical failure, or any other condition beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights, travel connections, events, meetings, or other circumstances are the sole responsibility of the passenger.
Refund Policy – Refunds to auction flight purchases are limited to the 80% of the price paid for the flight/s when cancelled by the purchaser at least 12 hours prior to the scheduled departure of the first flight. No refunds will be paid after the trip has commenced and the customer cancels any subsequent flight of the trip. Air2Air does not normally refund auction flight purchases as a result of weather cancellations or delays, nor maintenance cancellations or delays. Auction flights which are cancelled due to weather or maintenance will be rescheduled. (See the weather and maintenance sections below.)
Lost Items – Passengers are responsible for their personal possessions. We try our best to return items left in our aircraft to their owners, but we assume no liability for lost, stolen, damaged, or misplaced items. Any charges incurred in returning a left-behind item to its owner must be paid by the owner. Our employees cannot be responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to see that you have retrieved all your belongings, and that each bag, briefcase, computer, etc. is, indeed, yours. Note: Be extra careful with small items, such as cell phones and sunglasses, as these are left in our aircraft most often.
Damage to aircraft or service items – Passengers causing damage to the aircraft or service items during a trip are directly and fully responsible for any and all cleaning, replacement, or repair costs. No exceptions.
Alcohol Policy – No passenger is permitted to bring aboard alcoholic beverages. Passengers may request alcoholic beverages from the crew if so desired. The crew may serve passengers if the conditions of flight allow. No passenger will be served who appears to be intoxicated or drinking at a rate that could cause intoxication. In general there is no -smoking, eating, or drinking (except water) policy in our aircraft unless the beverage or food item is provided by the crew.
Illicit Substances Policy – No passenger is permitted to have any form of illicit substance or paraphernalia aboard the aircraft at any time. The crew will terminate the charter immediately without refund and, if airborne, divert to the nearest suitable airport, if he or she observes any illicit substance.
Smoking Policy – No passenger is permitted to smoke at any time in the aircraft or when within 100 feet of the aircraft.
Firearms – Passengers may not carry firearms on any flight without prior approval. Approval for transporting firearms requires the firearm to be unloaded, locked in a proper transportation case, and stored in the nose storage compartment. Law enforcement personnel have special requirements and those will be discussed accommodated on a case by case basis.
Physically Challenged Passengers - Air2Air makes every attempt to accommodate all passengers. However, all passengers must either be capable of caring for themselves during an emergency, or have an attendant who can assist them and reasonably assure their ability to exit the plane during an emergency. Physically challenged passengers cannot be seated where they might would block the exit of other passengers. Due to the aircraft type Air2Air flies, not all passengers can be accommodated.
Confidentiality – All information obtained from our transportation guests is held in strictest confidence. We do not, under any circumstances, make names, addresses, telephone numbers, e-mail addresses, or any other personal information available to any outside companies.
Interference with Aircrew – Interference with aircrew will not be tolerated and is against Federal Law.
Weather Delays and Cancellations – Although Air2Air Corporation flies “All Weather” aircraft, we do not fly in severe weather that would jeopardize flight safety. Occasionally storms, icing, or turbulence may cause us to delay, cancel, or reroute flights.
Maintenance Delays and Cancellations – As with any airline, unscheduled maintenance may require delays or cancellations. Normally we are able to replace substitute for an aircraft with a maintenance issue aircraft with another aircraft. If a donation flight must be cancelled for maintenance, the customer will receive the option of taking the trip on a later date.
Load and Weight Limitations – All bookings and reservations are specified in reference for a specific load weight and passenger limit. Excess load/weight, over and above that load requested and confirmed when booking the flight, may or may not be accommodated. Specifically, combined passenger and luggage weights may not exceed that which is specified with the reservation. At the time of departure, if sufficient load and seating capacity is available, additional passengers will be accommodated only after they have been properly identified and manifested.